Canadians who recently purchased Tim Hortons collectible mugs are being urged to return them immediately after health officials issued a recall in Canada due to safety concerns.

The recall affects several Tim Hortons branded mugs that were sold at restaurants and retail locations nationwide. Customers are being warned that the product could pose a risk, prompting authorities to remove them from store shelves and ask the public to stop using them.

What Products Were Recalled and Why?

The recall specifically targets Tim Hortons mugs from certain promotional runs. While the exact models varied by store and region, many of the mugs were part of a collectible or seasonal range. The concern is that some items may crack, leak or break unexpectedly, potentially causing hot liquid to spill and burn users.

Health authorities and retail inspectors identified the issue after receiving reports of mugs cracking during normal use. No severe injuries have been reported so far, but officials say the risk is serious enough to warrant a full recall.

Consumers are reminded that safety recalls are not uncommon for household products like mugs or cookware, but they can pose real hazards, especially when used with hot beverages. Caution is advised until the items are returned.

Where and When Were the Mugs Sold?

Tim Hortons mugs subject to the recall were sold in restaurant locations across Canada, including major cities like Toronto, Ottawa, Calgary, and Vancouver. The products have been available throughout the fall and winter promotional period and were popular due to their unique designs and branding.

Retailers pulled the remaining inventory from shelves immediately after the recall was announced. Customers who bought mugs during the affected period are being urged not to use them.

Return Instructions & Refund Details

If you purchased one of the recalled Tim Hortons mugs, here’s what you need to know:

  • Stop using the mug immediately to avoid the risk of burns or spills.

  • Return the mug to any Tim Hortons restaurant in Canada.

  • Bring the receipt if possible, though refunds or exchanges may be provided even without it.

  • Ask for a refund or replacement at the counter — staff are prepared to assist.

  • Keep the mug stored safely until you can return it.

There is no official deadline yet for the return date, but authorities recommend returning the product as soon as possible to avoid safety issues.

Consumer Safety Tips

Health officials emphasize that recalls are issued to protect consumers and should always be taken seriously. Here are some steps to follow:

  • Check your cupboards for any Tim Hortons mugs you may have purchased recently.

  • Avoid buying similar mugs online or through third‑party sellers until the recall notice is resolved.

  • Keep recalled items away from children and pets.

  • Contact local authorities if you experience any injury or hazard related to the product.

MORE ARTICLES:

How Tim Hortons Responded

Tim Hortons Canada acknowledged the recall in a public statement, emphasizing that customer safety is a priority. The company is cooperating with Canadian recall authorities and assisting restaurants with the removal and replacement process.

Tim Hortons also encouraged customers with questions or concerns to visit their website or speak directly to restaurant staff for assistance and details about refunds or replacements.