Sky Live, the interactive camera add-on for Sky Glass TVs, is being discontinued just two years after launch, leaving thousands of UK customers wondering whether they are eligible for a refund. If you recently bought a Sky Live device or have been using its features, here’s everything you need to know — why the service is ending, how to get your money back, and what Sky has officially said so far.
Why Is Sky Live Being Discontinued?
Sky confirmed that the Sky Live TV add-on will be shut down as part of a major change in its entertainment strategy. The company says the decision comes after a review of usage patterns and future plans for its Sky Glass ecosystem.
Despite its innovative design — offering video calls, motion gaming, and fitness integration — the Sky Live camera failed to attract enough users, leading Sky to discontinue it and focus on improving its core streaming and TV services.
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What Happens to Existing Sky Live Users?
Customers who bought the Sky Live camera are understandably frustrated. The device, which launched in 2023, cost around £290, and many users only recently purchased it. Since Sky is discontinuing the product entirely, users will lose access to key interactive features like video calling and motion-based games once the service officially shuts down.
Are Customers Entitled to a Refund?
Yes — Sky has confirmed that eligible customers will receive a refund. The company has promised full refunds for Sky Live buyers, even if the product has been used, due to the service’s complete discontinuation.
How to Claim Your Sky Live Refund
Here’s how you can claim your refund:
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Check your purchase details – Find your order number or receipt from when you bought the Sky Live camera.
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Visit the Sky Help page – Sky is expected to update its official support site with a dedicated refund form.
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Contact Sky customer support – You can also reach out directly via the Sky Live Help chat or call 0333 7591 018 (UK).
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Wait for confirmation – Refunds may take several business days to process once approved.
Customers who purchased Sky Live through third-party retailers (like Currys or John Lewis) are advised to contact the retailer directly for refund processing.
When Will the Sky Live Service End?
Sky has announced that the Sky Live service will officially end in December 2025, after which the device will no longer function as intended. The company plans to issue all refunds before this cutoff date.
What Sky Says About the Shutdown
In a statement, a Sky spokesperson said the decision was part of a broader effort to “focus on core entertainment products and future innovations.” The company has apologized to customers and promised that no one will be left out of pocket as a result of the shutdown.
