Rolling Loud, one of the world’s biggest hip‑hop music festivals, has developed a serious reputation for refund chaos in Thailand. What started as excitement for the 2025 event has turned into months of online complaints, social media drama, and angry ticket buyers demanding their cash back 3with little clarity from organisers.

The festival, scheduled for 14–16 November 2025 at Legend Siam in Pattaya, was officially cancelled in October 2025, with organisers promising that all ticket holders would receive full refunds through the platforms used to buy their tickets. But five months later, many people still haven’t seen refunds hit their accounts.

Fans Sound Off Online: “Where’s Our Money?”

The frustration began to go viral when a Thai TikToker posted about her overdue refund and asked if this issue would “just die down that way.” She said she submitted her refund request immediately after the cancellation, but months later, nothing had come through even though the ticket cost thousands of baht.

Other fans took to Reddit, with posts asking if anyone had actually received a refund, and reporting months of silence from customer service and no progress on refunds. Some ticket holders used credit cards to purchase tickets and were advised to contact their banks to pursue chargebacks a tactic that some have resorted to out of desperation.

Why Is the Refund Process Taking So Long?

Tickets were purchased through platforms like Ticketmelon and YakTicket, which, according to their official sites, are supposed to process refunds within 30–45 days of a request being submitted. But after months, users say they’re still waiting for updates or any firm timeline from the festival organisers or the ticketing platforms themselves.

One Reddit commenter said they had submitted all required documents and still received only generic responses that they were on the "refund list" without a clear date for when money would be returned. Many other users reported identical experiences, complaining that customer service isn’t answering emails or calls.

Organisers Silent, Fans Furious

Official social media accounts for Rolling Loud Thailand haven’t provided recent updates or clear communication about the delayed refunds, according to complainers. That silence is adding fuel to the fire as frustrated fans demand accountability especially since many booked airfare, hotels, and travel plans around the festival.

Some fans have even reported turning to the Office of the Consumer Protection Board in Thailand to lodge complaints and recover their money. Others advise each other to contact banks for potential chargebacks if the ticket was bought on a credit card.

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Refund Saga Leaves Reputation in Question

This refund controversy isn’t Rolling Loud’s first run‑in with fan frustration. The festival’s earlier editions in Thailand also disappointed fans when headliner artists were cancelled at the last minute, drawing online backlash. Despite this, the event was popular in its 2023 and 2024 editions and widely supported which is why refund delays are hitting fans so hard.

Now, months after organisers promised refunds “within days,” many ticket buyers are left wondering if their money will ever come back or if the festival team is simply too overwhelmed or disorganised to handle the financial fallout.

Why This Matters: Festival Fever Turns Into Financial Frustration

For many fans, Rolling Loud Thailand was more than a music event it was a travel experience, a culture moment, and a big financial commitment. The long refund delays are now turning positive memories into resentment and distrust, especially when organisers haven’t clearly communicated what’s holding the process up.

With ticket holders still waiting and social media buzzing with complaints, this refund saga shows how delays in paying fans back can turn into a major PR headache and potentially damage the festival brand in Asia if it isn’t resolved soon.